How do I get a refund?

If your Pinhole Press gift doesn't make you smile, then we'll make it right.

Every Pinhole Press photo gift is handcrafted. If the quality of your gift is compromised (e.g.; damaged, broken, assembled incorrectly) upon arrival, then we'll work with you to replace or refund it. Refunds and reprints are granted on a case by case basis at the discretion of our customer support team.

Please contact our customer service team within 15 days of receiving your order to request a reprint or refund. To do so, email [e-mail] with your order number (beginning with PP) in the subject line, and include a photo of the gift in question. And remember, our mission is to spread smiles so kindness goes a long way!

We try to detect and warn about low-resolution images. If we warn you about a low-resolution image and you continue with that image, it is at your risk. 

Pinhole Press does not proofread gifts unless explicitly requested by the customer prior to print. Pinhole Press is not responsible for meeting demands, or any spelling, grammar, punctuation, or text accuracy mistakes. 

Pinhole Press does not issue refunds on delivery delays caused by the shipping carriers. Please reach out directly to the shipping carrier to file a claim for delayed delivery. If you do not receive your order at all, we will work with you to ensure you receive your order.