CONTACT HOURS

Pinhole Press

• Pinhole Press Support Contact Information + Hours

ORDER FAQ

Cancel

• What is your cancellation policy?
• How do I cancel an order?

Reprint + Refund

• How do I get a reprint?
• How do I get a refund?

My Order History

• How do I view the product that I just ordered?
• Can I re-order a product?
• Can I make changes to a product that was previously ordered?

Time

• If I order envelope printing, does it affect my order's production time?
• Will you review my order before it is printed?
• Can I save a project?

Billing

• Why don’t I have to enter my billing address?
• Do I need to enter Visa, MasterCard, Discover, AMEX, JCP etc. for my credit card at checkout?
• Can I use a foreign credit card to order on your site?

Discounts + Affiliate Programs

• Can I combine promotional codes and discounts?
• How do I get your discounts and promotions?
• Can we work together?
• Is Pinhole Press on ShareASale?
• Do you offer bulk or wholesale discounts?

SHIPPING

Tracking your Package

• How do I know when my order ships?
• How do I track my order?
• Do you include an invoice in the shipping box?
• Which shipping carriers do you use?

Shipping Options

• Can I ship to multiple addresses at checkout?
• Which countries do you ship to?
• Do you ship to USPS (PO) boxes?
• Do you ship to military or APO addresses?

Change Shipping

• Can I change the shipping address once an order has been placed?
• Can I upgrade shipping after my order is placed?

Shipping Speed

• When will I receive my order?
• What are your shipping options to the US and Canada?

Additional Services

• Is pricing included in the shipping box?
• Do you offer RUSH services?
• Can I add products to an order that I have already placed?
• Can I remove products from an already placed order?

International Shipping

• What are your international shipping options?
• How much does it cost to ship internationally?

PRODUCTS

Product Designer

• If I just save each page of the book as I go, will it all still be there if I sign out of this account?
• Will you let me know if my image is too low res for print?
• Can I use an iPad or mobile phone to order products?
• Will I get a proof of my product?
• Can I share my design with someone else?

Photo Books

• New Book Pricing
• How do I change the page color in the Board Book of Names and Faces?
• Can I copy my layouts to a different style of photo book without starting over?
• How do I change an Ultrathick Panoramic Photo Book to a regular Panoramic Photo Book without starting over?
• How do I change the fabric color of my book without starting over?
• How do I add, remove and move pages in the Board Book of Names & Faces?

See all 15 articles

Photo Cards

• I'm a long-time customer and have all my addresses saved in my account. How do I access my saved addresses?
• What type of envelopes do my cards come with?
• Is there a minimum card quantity to qualify for envelope printing?
• Can I add envelope printing after placing my order?
• Is there an additional fee for envelope printing?
• What color and/or font do you use for envelope printing?

See all 17 articles

Photo Products

• How to Buy Now, Customize Later
• How do I create a Board Book?
• How do I create a Memory Game?
• Do you offer custom design services?
• How to Apply Your Dry Erase Decal
• How do I create a photo product?

See all 13 articles

IMAGES

Low Resolution Images

• How do I view my photos on a larger scale?
• Will I receive a proof before my order prints?
• Will you contact me if my photos look pixellated?

Images

• Why won't my images upload?
• How do I delete photos from my account?
• What photo formats do you support?
• How do I know if my photo is suitable for printing?
• Do you offer color correcting services?
• Can I edit my photo?

See all 7 articles

Privacy

• Do you share my photos?
• What is the Pinhole Press privacy policy?
• What is the Pinhole Press content policy?